27/03/25 Due to the more than 2 dozen reported router issues we fixed over the last 3 days it was not possible to post the link here that we wanted too on the 25th the following link will take you to a temporary page where the pdf can be downloaded. Please use with great care as we cannot take any responsibilty for the failure of a router after using the instructions. If you are in doubt please call using the usual numbers and we will assist you. DrayTek PDF. 22:05
24/03/25 We will post DrayTek's suggested instructions on 25/03 and our own information. 22:46
24/03/25 MSO is related to DrayTek routers depending on model and firmware. We will update as soon as we have more news. 11:10
24/03/25 MSO is still unresolved currently. 08:37
23/03/25 We currently have an MSO UK wide causing broadband to repeatedly reset. No timeline is available for this being fixed. The incident started at approx 9:30pm Saturday. 12:12
15/03/25 Annual price increase is now showing on the website accounts on old tariffs wil be notified of there price changes by e-mail. 14:18
10/03/24 Sending mail is a little slow at the moment due to filtering out of increased traffic from bad domains. 13:24
05/02/25 Normal email services should now be available again after server migration. 08:10
04/02/25 Some .orpheusweb.co.uk websites are missing their SSL certificates. We have exceeded our permitted allocation and are waiting for it to renew. This will be over the next couple of days. 17:25
02/02/25 We will be migrating email services hosted on trixie to a new server on Wednesday 4th February at 7.30am. Sending mail will not be affected, but downloading or reading mail will not be possible while the migration takes place. Email on rex will not be affected. 08:03
02/02/25 Migration of web services complete. 08:00
01/02/25 We will soon be migrating web services hosted on orac (81.5.176.34) to a new server. There may be some downtime while this takes place. We will post the scheduled time and date of the move when we have it. 12:54
Migration sheduled for 07:30, Monday 3rd February.
29/01/25 News server currently unavailable due to a network issue will be restored asap. 15:37
News server now back up and running. 19:40
29/01/25 The main Orpheus website was unavailable earlier this afternoon due to a small server issue, which has been resolved. 15:15
14/12/24 There has been a Major Service Outage (MSO) this morning for about 50mins which has affected a good number of our customers including ourselves. Service has now been restored, but may be a bit flaky for a while. 11:54
10/12/24 The recent update to Apple iPad OS18 has broken the IMAP protocol on some devices for many e-mail suppliers including ourselves. Not all iPads are affected. We now have to wait until Apple issues a software fix for this problem. 17:13
30/10/24 We have had over 10,000 spam e-mails an hour today mostly on our old argonet domain. As this is affecting all our customers email with delays the argonet domain is now on its own spam server. This will have two results, general mail should now be processed more quickly. However it will mean that argonet addresses will still suffer delays due the thousands of incoming spam. We will continue to manage all spam as best possible. 14:10
25/10/24 We are temporarily suspending c.s.a.apps due to the group being swamped with binaries for download. Once we have done that we will re-visit the group in a week and re-activate it if the spamming has stopped. 14:50
24/09/24 Due to an errant piece of test kit we have had odd cases of various servers being unavailable on the internet today. The box in question has now been switched off until we are happy it will work correctly. We apologise for any inconvenience this has caused. 16:23
16/08/24 Scheduled line test overran this morning causing the servers tp be unavailable for 10 mins or so at 09:30. 09:40
09/08/24 We are currently suffering from a huge volume of spam emails - over 10x our usual daily throughput just in the past hour. This is delaying normal email delivery. We apologise for the inconvenience. 11:20
Normal service has resumed. 14:20
03/07/24 An update to Rex caused e-mail sending to stop at 6am this has now been sorted and speed issues also. 10:03
30/06/24 Server upgrade complete. 09:01
29/06/24 SERVER SHUTDOWN 8AM SUNDAY MORNING. ALL services will stop for no more than 60 mins tomorrow morning for a hardware upgrade. 13:00
22/05/24 BT have stated that the timetable for the switching to all digital has now been extended to January 2027 adding another year to the schedule. See the BBC Technology article here :- https://www.bbc.co.uk/news/articles/c5119g5z4q5o
13/05/24 Last week we became aware that the 'new' version of Newshound was having issues with our News server. I am happy to say this has now been resolved with ourselves and R-Comp and the Newshound programmer all working and testing together. Our server now has extended capabilities and I would like to thank our partners for there quick response. 12:30
13/05/24 Cataract op was completed sucessfully on Saturday. 09:30
17/04/24 Rex Spam issue has been resolved.
15/04/24 We are aware that our Rex mail server is placing SPAM marked emails into customers mail inbox. We are working to rectify this behaviour as quickly as we can. 15:57
12/04/24 One of our mail servers has had a moment this afternoon and stopped processing mail. This has now been re-started and should start processing mail shortly. 16:30
05/04/24 Our phone number 01702 462385 is now working as is the voice mail. The message hasn't been setup just yet but do leave a message if you can't get through. 16:12
03/04/24 Advanced warning the office will be closed over the weekend of the 11-12 May as I have a cataract operation. I expect to be back in the office the following Monday 13th May all being well. 09:44
02/04/24 I have just been informed that BT have very kindly turned off all the services on our 01702 462385 landline and as it will take longer to restore the divert and answering service than it will for me to change it over to our VoIP service, which will cost me less, this is what we are doing. However durning this time the only number that is working is the mobile one. I apologise for this and ask that if a mobile number is not one that you like to use, please call me and ask me to ring you back which I will do. I thank you for your patience in this matter. 17:34
02/04/24 Office hours are now restored to there normal times. 17:33
05/02/24 Due to having shingles the office will only be open in the morning 09:00-13:00 for the next few weeks. I will keep you updated as things improve. 15:55
