27/12/22 Maintenance complete. Email should now be flowing again. 23:23
27/12/22 There will be maintenance on avon (email spam filter system) tonight from around 8.30pm. This will mean that some incoming email will be delayed. All other services will be unaffacted. 08:39
23/12/22 We will be closed until Monday 9th January please leave a voicemail or email if you have an emergency we will monitor both. I am sorry to have closed early but we have had a death in the family today. 14:55
12/12/22 Please be advised that we will be working on the server infrastructure Wednesday 14th between 9pm and midnight. Various/all servers will be unavailable during this time we will do our best to keep the disruption to a minimum. 19:38
01/12/22 We have an issue with one of the smtp send servers randomly shutting down. We are looking into why as quickly as possible. 11:00
28/11/22 A secondary smtp issue has now been found and corrected. 10:54
28/11/22 A configuration file on Rex was mangled we have restored from a backup and mail is now flowing again. 10:31
28/11/22 Smtp service on Rex was down on Sat & Sun this has now been resolved. Incoming mail has also been not working for some domains we are investigating this now. 10:20
22/11/22 Servers are currently under attack which is causing marked increase in system load. Mail sending and web access is impacted at this time. 15:17
18/11/22 FTP access on the new server has been restored. Some customers may find that they need to use FTP instead of FTPs. The FTPs will be restored over the next day or so. 12:54
18/11/22 We have an issue with the FTP on our new server we are currently applying a workaround if this doesn't work then FTP access may be suspended until late this evening. 12:35
25/10/22 All SMTP (send servers) services should now be functioning normally. Please report any problems you may still have. 09:44
24/10/22 The issue has been found (a CNAME record) and corrected. As the DNS propagates service will resume, but may be rather spotty until full propagation. 10:50
24/10/22 We currently have an issue with smtp sending on webmail and normal send server. SMTP2 is unaffected. We will correct this asap. 10:41
Send servers using domains on rex1 & 2 are not affected.
22/10/22 Our new mail servers are not being trusted by other mail servers we are re-directing services as best possible but some providers will have issues. This will ease over time. Do please report this and we will respond as soon as we can. 10:59
18/10/22 We are currently (this week) moving domains that reside on Rex across to their new home. During this time there may be some disruption to web and e-mail services. 13:03
18/10/22 News service has finally been restored. We will be looking at this service shortly to consider what happens in the future. 12:28
28/09/22 This mornings issues appear to have been resolved and internet speed is gradually restoring over the day. 17:20
28/09/22 There is a high level service outage affecting multiple ISP's across the country. This is affecting connections and speed. Our next update should be around midday. 08:25
27/09/22 There was a major service outage with the main internet connection for both us and a number of our customers earlier this morning. Although this has been fixed, connection speeds may be poor at times leading to time-outs when doing web browsing or emailing. We are expecting a return to normal performance over the course of the day. 10:30
26/09/22 sarge (authenticated SMTP) undergoing maintenance this evening. Some disruption to email sending may occur. 19:00
22/09/22 News feed is currently suspended due to over usage this month we are investigating increasing the quota with our provider. Until this is resolved no new articles can be downloaded. 13:30
21/09/22 Spam filters are being upgraded over the next few days to reduce the amount of spam received by our customers.
17/08/22 Unforseen manual re-start of Rex was performed tonight due to a software glitch, resulting in approximately a 10 minute outage. 20:20
09/08/22 Planned power works for 1 hour this am 8-9:00 and pm 17-18:00. There may be some interupption to some services during this time. 07:58
All power work has now been completed so we should have no further interruptions. 16:38
02/08/22 As far as we can test the issue with Microsoft mail accounts should now be fixed. If you have further issues do please let us know. 09:26
01/08/22 Over the weekend the News service was restored. 09:25
29/07/22 Landline number is finally working correctly and we can take calls again. 12:36
28/07/22 Currently the newsfeed is not working we are looking into the matter. 12:06
28/07/22 We have discovered that only e-mails sent using Webmail are being stopped by the Microsoft Network. We are working on a way around this. However it will be a large amount of work to do this without causing disruption to Webmail services. We expect to have this completed around the middle of next week. If it is possible to send mail using an e-mail client on your computer for the time being we would advise you to do so. 09:52
27/07/22 We are aware of the e-mails being bounced from the Microsoft network. We are currently setting up a control panel with Microsoft to allow us to sort out these issues now and in the future. We expect this to be sorted within 24~36 hours depending on DNS propagation. 14:48
27/0/22 The landline number has finally been made active and we are now awaiting the call divert service to go live over the next 24 hrs 14:45
15/07/22 Due to a mistake by our supplier the contact number 01702 462385 is not available. They are doing there best to return the number to us. In the mean time please call the Mobile number 07850 553356 if it is busy leave a message and I will call you back. 09:12
I have been informed that we have been able to retain the number and that it should be taking calls from Saturday 23rd July all being well. 11:35
29/06/22 We are aware that Webmail has a couple of issues since the move and some websites are unable to ftp correctly due to permissions. 14:45
We will do our best to rectify these problems as soon as we can. If there are other problems please let us know.
28/06/22 There will be interruption to service on blake (webmail) and some websites from 9pm for server upgrades. POP3/IMAP access to email will be unaffected.
Service has resumed. Webmail is now secured via https and uses the latest version of Squirrelmail. Further SSL certificates will be issued for the remaining sites from blake tomorrow.
Please let us know if you experience any oddities from the updated server - it has been completely rebuilt using the latest software so some configurations may need fine tuning.
19/05/22 Most services were restored around 18:30 today and full service speed will return gradually overnight. 20:47
19/05/22 Engineers are restoring services gradually. We expect this will occur over the evening, next update expected at approx 8:30pm 17:40
19/05/22 Unfortunately the engineers are still working to sort out the issues so we have no time as to when this will be fixed. 15:30
19/05/22 Latest update on the current outage is that there are now engineering staff on site and work is proceeding. We are now able to access some of our control panels. 11:45
19/05/22 We are aware of a UK wide broadband issue affecting our suppliers broadband access provision. We will keep updating as and when we receive more information. 09:00
11/03/22 We had a major power outage this morning for a couple of hours. Unfortunately our backup generator failed to start so our servers went offline. All are now working and I apologise for any inconvenience this has caused.
18/02/22 We have been having power cuts throughout the day but all the services are working well. Please bear with us if you do have difficulties connecting to mail or your website I would expect it to only last for a few minutes.
12/02/22 We are happy to annouce a major update to our Fibre services with reduced prices and 2 new high speed options. These are a 550:75 and a 1Gb:115 both are less expensive than our previous fastest option. The 330:50 is now only £54 inc vat per month down from £79. We will also be doing VOIP services as soon as we have our details and prices. This is in response to BT retiring its Analogue system by 2025.
