Archived Operational Issues (2006)

Your IP address is currently 3.145.40.33 (full info)

Upgraded WebMail Tue 19th Dec 2006 12.00pm	pv	The WebMail upgrade went smoothly and the new system should now be operational. This will avoid attachment corruption that a few people have reported.
Advance upgrade warning Tue 19th Dec 2006 10.15am	pv	We are upgrading the webmail system on Tuesday, so it will be temporarily unavailable for approx 10 minutes from 10.15am.
Normal service is resumed Fri 15th Sep 2006 16.40	pv	Normal service should now be resumed, after the unexpected login problem this afternoon. I would like to apologise for any inconvenience caused during the temporary downtime.
Update Fri 15th Sep 2006 16.00	pv	Mail should now be restored. We are just resolving the issues with some of the unavailable websites.
Update Fri 15th Sep 2006 15.30	pv	Unfortunately, POP mail is still unavailable. No emails will be lost because the backup servers (and outgoing mail) are working normally. It's just the POP login which has failed. Some hosted websites may be unavailable. Normal service will be resumed as soon as possible.
Mail unavailability Fri 15th Sep 2006 14.00	pv	We're working to get mail back as quickly as possible. All other services should be working normally, including outgoing mail.
Scheduled Maintenance warning Fri 15th Sep 2006 12.00 - 13:30	pv	POP3 will be temporarily unavailable whilst we perform routine maintenace updates on the mail server. Some hosted websites may also be temporarily unavailable.
Unexpected downtime Thur 14th Sep 2006 12.15 - 12:30	pv	Due to a router failure in London, we lost connectivity for approx 15 minutes. This was outside the control of Orpheus but was luckily resolved in a short time. smtp (outgoing mail) was manually restarted after it was discovered that it didn't come back up correctly after the earlier problem. Everything should be working normally as of 3pm but I'd like to apologise for this unexpected outage.
Scheduled Maintenance warning Thur 14th Sep 2006 05.00 - 05:30	pv	Approx 10% of DSL connections may experience a 5 minute outage whilst convergence work to improve the performance of the overall network is carried out.
Scheduled Maintenance warning Wed 13th Sep 2006 12.00 - 13:30	pv	POP3 will be temporarily unavailable whilst we perform routine maintenace updates on the mail server. Some hosted websites may also be temporarily unavailable.
Scheduled Maintenance warning Thur 7th Sep 2006 13.30 - 15:00	pv	POP3 will be temporarily unavailable whilst we perform routine maintenace updates on the mail server. Some hosted websites may also be temporarily unavailable.
All servers working normally Thur 31st Aug 2006 15:00	pv	Servers are now back up and working correctly, following routine maintenance. Apologies for any inconvenience.
Scheduled Maintenance warning Thur 31st Aug 2006 13.30 - 15:00	pv	POP3 will be temporarily unavailable whilst we perform routine maintenace updates on the mail server. Some hosted websites may also be temporarily unavailable.
Connectivity problems fixed Sun 27th Aug 2006 5.30pm	pv	The earlier connection problems have been resolved. Apologies to anyone who was affected.
Connectivity problems Sun 27th Aug 2006 4.00pm	pv	Some customers may be experiencing connectivity problems. This appears to be a routing issue outside the control of Orpheus and is unfortunately outside our control. All Orpheus servers and services are operating normally.
DNS problems resolved Wed 12th Jul 2006 1.53pm	pv	Earlier DNS issues should have been resolved. All hosted websites should be working normally.
DNS problems Wed 12th Jul 2006 1.15pm	pv	Some users are reporting DNS problems when trying to FTP upload hosted websites. I'm currently investigating this problem.
Earlier WebMail issues resolved Tue 11th Jul 2006 10.30am	pv	WebMail should be working normally again now.
WebMail issues Tue 11th Jul 2006 9.30am	pv	Due to recent upgrades WebMail no longer appears to work on PC browsers. It will works ok with RISC OS ones though. I'm investigating the problem, which appears to be related to the pre-update templates (skins).
SMTP problem resolved Sat 8th Jul 2006 5.00pm	pv	The recent problem with SMTP has now been resolved. It looks like a severe spam attack put an undue load on the server, leading to a general slow-down.
SMTP problems Sat 8th Jul 2006 2.30pm	pv	Some people are experiencing problems connecting to smtp.orpheusnet.co.uk and I'm currently investigating the problem.
News Server ok Fri 30th Jun 2006 10.30pm	pv	The news server should be operating normally now.
News Server timeouts Fri 30th Jun 2006 5.30pm	pv	There seem to be some intermittent problems with the news server. I'm currently investigating the problem.
Scheduled maintenance Mon 5th Jun 2006 11.00am	pv	There will be approximately 15 minutes of downtime between 11am and 12noon today whilst we swap out a router in our hosting facility. Disruption should be kept to a minimum and I'd like to apologise in advance for any inconvenience.
BT routing problem fixed Fri 26th May 2006 3.00pm	pv	BT have just informed me that the earlier outage has now been cleared and the service restored. Other than news being a little slow at the moment, everything should be working ok.
BT Exchange outage Fri 26th May 2006 12.43pm	pv	I've just received notification from BT that one of their exchanges has suffered a major router outage, which may potentially be affecting ADSL connectivity to some customers. Engineers are working on the problem, which seems to be in the Buckinghamshire area. List of dialling codes affected ETA of normal service - 13:30
News operational Fri 26th May 2006 9.04am	pv	Usenet newsgroups should be available again. However, I'm continuing to monitor the server.
News issues Fri 26th May 2006 8.00am	pv	The news server is still giving cause for concern, so I'm currently investigating the problem.
Server reboot Thu 25th May 2006 9.15pm	pv	Server reboot due to slow response. Mail backlog still being processed.
All systems working normally Thu 25th May 2006 6.30pm	pv	All systems should be up and running again. I'd like to offer my sincere apologies for things taking slightly longer than we anticipated, coupled with some unexpected firewall issues which prevented some services becoming immediately online after the move.
Server move Thu 25th May 2006 02.15pm	pv	The server move is complete and web services should be restored. Connection to services might be slow whilst the backlog of email is processed.
~ Scheduled Maintenance ~ Thu 25th May 2006 11.00am - 01.00pm	pv	We are moving the main servers to a new hosting facility, so there will be a period when pop.orpheusnet.co.uk and hosted websites will be temporarily unavailable. Downtime will be kept to an absolute minimum and no emails will be lost, as the backup server will handle things whilst we carry out the actual server move. I would like to offer my apologies for any inconvenience.
~ Scheduled Maintenance ~ Wed 24th May 2006 11.00am - 01.00pm	pv	We are moving the main news server to a new hosting facility, so there will be a period when newsgroups will be unavailable. We will keep the downtime to a minimum and I would like to apologise in advance for any inconvenience.
~ Scheduled Maintenance ~ Thu 4th May 2006 03.00am - 05.00am	pv	There will be approx 15 minutes downtime of the Orpheus servers whilst a router is rebooted in our hosting facility. Disruption should be minimal.
Tue 21st Mar 2006 7.00am	pv	All systems working normally. Disruption appears to be minimal.
Mon 20th Mar 2006 6.30pm	pv	Engineering works in London, possible network outage There may be a temporary downtime for approx 30 minutes between 3am and 6am on Tue 21st Mar 2006 due to essential engineering work being carried out. This is outside the control of Orpheus, but I'll be monitoring the servers just in case.
Thu 5th Jan, 11.00am	pv	SMTP server status The SMTP server should be working normally. Please accept my apologies for any inconvenience the recent slowness caused.
Mon 2nd Jan, 07.30pm	pv	Slow connection to SMTP server Some customers are experiencing slow connections to smtp.orpheusnet.co.uk I'm currently investigating this problem, which will be resolved as soon as possible.

Technical Helpdesk:

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support@orpheusinternet.co.uk
0845 120 5559
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Archived Service Status (2006) Saturday December 21, 2024 - 16:02:14
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