Archived Service Status (2011)
Wednesday May 29, 2024 - 07:33:39
Orpheus Internet Services Ltd

Archived Operational Issues (2011)

Your IP address is currently 44.211.117.197 (full info)

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Mail Server issue
18-28th Dec
09:39
rbOne of our 4 inbound mail servers has had an issue with scanning incoming e-mails. This was resolved in the early hours of this morning. Due to this a backlog of e-mails has now been released and some customers will have had these e-mails delivered to them. We will keep this server offline until such time as we can find out why this has happened. 09:39
Mail/News Server IP issue
24-25th Sept
08:55
rbAn IP range was added by our main wholesaler of which we were unaware, this has now been added into our lists and the situation rectified. The problem caused was an inability to send mail and news over the weekend. 08:55
Web browsing/slow speed
20th Jul
18:58
rbThis problem has now been resolved. 12:15
Web browsing/slow speed
20th Jul
18:58
rbThis problem is affecting some of our ADSL accounts the next update is expected at 12:00. 11:28
Corrupt DNS
1st Jul
18:58
rbA small number of domains hosted by Orpheus experienced an error due to corrupt DNS (Domain Name Service) records at approx 13:30 today. Each has been restored and engineers are investigating the root cause. 18:58
SPAM FILTER Problem
11th Apr
12:00
rbWe have had to re-arrange some spam filters and unfortunately this has allowed an unacceptable level of spam through. This will be rectified asap. 22:54
BT Outage
30th Mar
12:00
rbBT fixed the majority of problems at 03:50 10:32
BT Outage
30th Mar
12:00
rbBT is apparently suffering outages covering the UK 19:42
Supplier Outage
30th Mar
12:00
rbOne of our suppliers is currently suffering a large outage in Southern England 19:04
Website Contact Forms
28th Feb
12:00
rbWe discovered yesterday a problem affecting the form messages getting through to support. This has now been corrected and our form replies should all be working. We have also replied to all outstanding messages.
SPAM increase
25th Feb
12:00
rbOver the Christmas period SPAM noticeably dropped down. However over the last few weeks it has again surged up especially on the Argonet domain. We do feed SPAM daily into our filters but this can take time to feed through.
Technical Helpdesk: Email: 
Telephone: 
24 hour emergency: 
support@orpheusinternet.co.uk
01702 462385
0845 862 0843 (voicemail system)

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