ADSL Help

If you are having problems with your ADSL/Broadband connection, please complete the following form, which will help us liaise with BT in order to resolve the problem.

Or you can write to us at the following address:-
    Orpheus Internet Services Ltd.
    104 Manners Road,
    Southsea,
    Hampshire
    PO4 0BG

Technical Helpdesk:

Email:
Telephone:
24 hour emergency:

support@orpheusinternet.co.uk
0845 862 0843

Your name:	eg. Fred Bloggs
Your email address:	eg. fred@bloggs.com
Please ensure that you enter a valid email address above, or we won't be able to reply to your message.
Telephone Number of ADSL Line:
Does the telephone still work for voice calls?
Do you get an ADSL Sync with the local exchange?
Is there any non ADSL equipment connected to the line ie. fax/old modem?
Is is possible to plug the router directly into the master socket without an extension? Does that make a difference?
Has another ADSL modem/router been used, and does this make a difference?
Has a different microfilter been used, and does this make a difference?
Has ADSL ever worked?
Description of fault ie. can't download web pages, slow connection etc.:

ADSL Help Thursday November 21, 2024 - 08:32:34
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