Technical Support Saturday December 21, 2024 - 12:01:02
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Status at a glance ADSL FTTC FTTP VoIP Web [External] Web [Rex] Web [Local] Mail/Roundcube [Rex] POP Mail [receiving] SMTP Mail [sending] SMTP2 Mail [sending] IMAP Mail [Sync'd] WebMail Usenet [news] DNS FTP Key: Working OK Interrupted service Temporarily Unavailable

Orpheus Technical Support

We pride ourselves on offering unrivalled, free, technical support for all our users and subscribers. This section of the website aims to provide all the information you require in order to configure your computer to connect to Orpheus internet services.

We provide step-by-step help for all common operating systems including RISC OS, Mac OS, Linux and Windows. In addition we support a number of PDAs, mobile phones, legacy systems and game consoles.

Current Service Status

Before emailing support, please check the current service status to see if there are any known issues.

What's New

• Table of Compatibility for various routers and our high speed broadband.
• Playstation 3 configuration - Added details for configuring your new Playstation 3 for online gaming.
• POPstar configuration - How to install and setup POPstar for RISC OS.
• Thunderbird configuration - How to install and setup Thunderbird for Windows.
• Belkin Routers - Help with configuring Belkin broadband routers.
• ADSL Help Support Form - Complete if you're having difficulties with ADSL setup.
• Voyager support section extended
• FAQ - Commonly enountered problems and their solutions.
• Form mail script now available to Orpheus subscribers.

Hot topics

• Using RComp's NetFetch and Dialup with Orpheus Internet
• Using Voyager with Orpheus Internet
• FAQ for Argonet subscribers wishing to migrate

Frequently Asked Questions

Before emailing technical support to report a problem, please check our FAQ to see if your question is answered.

Newcomers start here....

• Setting up Dialup accounts
• Setting up ADSL accounts
• All about Email
• All about News/Usenet

Problems?

• How to delete large emails
• Mail connection is lost or timed out
• Message fetch is aborted part way through download and duplicate messages are downloaded
• Top tips PDF to help avoid any BT engineer visit charges.

Account Customization

Please visit our online form.

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