There are a number of potential problems you may encounter whilst fetching your emails. This section of the website is designed to highlight some of these, and how to solve them.
Deleting large emails
You may want to enable the 'message size' option in WebMail, go to the 'Options' and select 'Index Order'. You can then add a 'Size' column to the message listing display.
Mail connection is lost or timed out
This is generally caused when someone sends you some excessively large emails, such as photo images which are more than 1M in size. Voyager can sometimes have difficulty downloading very large emails, which may cause it to abort the fetch part way through the download. However, because (as far as the Orpheus server is concerned) you've not logged out cleanly so, for security reasons, your messages will not be deleted. This means that next time you connect, your software (Voyager) will start downloading from the beginning again, hence downloading duplicate messages again. But, because the original, long message is still there, invariably the same problem will occur again and you've seemingly got into a never ending loop.
If you encounter this kind of problem, the solution is relatively simple - and that is to ignore your normal email fetch (Voyager) temporarily, and login to the WebMail system. This will allow you to view all the messages on the server without actually downloading them. You can see if there are any large messages waiting and delete them directly from the server, then logout. You can subsequently restart a mail fetch using your normal software and hopefully, this time the messages will be downloaded successfully.